Customer Relationship Management

SAP® Customer Relationship Management (CRM) helps companies in all aspects of their customer relationship management and in today's challenging business environment, companies are staying focused on their most valuable assets – their customers. To retain their best customers, companies work to maximize the value of every customer interaction – whether it's sales, service or marketing.

Unlike other CRM software, the SAP CRM application helps companies address their short-term priority initiatives – to reduce cost and improve the quality of their business decision-making processes – it can also help your company achieve differentiated capabilities enabling companies to compete more effectively over the long term.

The SAP CRM solution enables a wide range of end-to-end business processes to address an array of marketing, sales and service situations. The functionality of SAP CRM is deployed step-by-step and easily adapts and extends to provide a more distinct customer experience.

SAP CRM provides an integrated client experience for customer self service, complaints processing, internet sales, enterprise portals, customer surveys and analytics.

Key Features Include:

• Order Processing and Billing
• Trade Promotions Management
• Customer Strategy
• Market Segmentation and Research
• Customer Interaction - inbound and outbound and via multi-channel access

For more details visit SAP Functional Module, SAP Solution, SAP DBA Services, SAP ERP & SAP Implementing company.